Privacy Policy for Adventrip Uganda

Last Updated: September 7, 2025

1. Introduction

Welcome to Adventrip Uganda! We are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, process, and safeguard your personal data when you use our services, visit our website (https://adventripuganda.com/), or otherwise interact with us.

Our practices are governed by the laws of Uganda, including the Data Protection and Privacy Act, 2019. By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect personal data to provide and improve our services. The types of personal information we may collect include:

Personal Identification Information: Full name, nationality, date of birth, passport details, visa information, and photographs.
Contact Information: Email address, phone number, postal address, and emergency contact details.
Booking and Travel Information: Tour packages booked, travel dates, flight details, accommodation preferences, dietary requirements, and travel insurance information.
Financial Information: Credit/debit card details, bank account information, and other payment details necessary to process payments for our services.
Health Information: Relevant medical conditions or allergies you disclose to us to ensure your safety and well-being during our tours.
Technical and Website Usage Data: IP address, browser type, operating system, and information about your visit to our website, collected through cookies and similar technologies.
Communications: Records of your correspondence with us, including emails, phone calls, and messages through our website or social media channels.

3. How We Use Your Personal Data

We use the information we collect for the following purposes:

To Provide Our Services: To process your bookings, manage your travel arrangements, arrange accommodations, and communicate with you about your trip.
To Fulfill Contractual Obligations: To create and manage contracts for the services you request.
For Communication: To send booking confirmations, itineraries, updates, and respond to your inquiries and requests.
For Payment Processing: To process payments for our services and manage financial transactions.
To Ensure Your Safety: To manage health and safety requirements during your travels with us.
For Marketing and Promotions: To send you newsletters, special offers, and other marketing communications, but only with your explicit consent. You can opt-out of these communications at any time.
To Improve Our Services: To analyze website usage and feedback to improve our offerings, customer service, and user experience.
To Comply with Legal Obligations: To meet legal and regulatory requirements, including immigration, national park regulations, and law enforcement requests.

4. Legal Basis for Processing Data

We will only collect and process your personal data where we have a legal basis to do so under Ugandan law. This includes:

Consent: Where you have given us clear and voluntary consent to process your personal data for a specific purpose (e.g., for marketing).
Contract: Where the processing is necessary for a contract we have with you, or because you have asked us to take specific steps before entering into a contract.
Legal Obligation: Where the processing is necessary for us to comply with the law.

5. Data Sharing and Disclosure

We do not sell your personal data. We may share your information with third parties only in the following circumstances and for the purposes described in this policy:

Service Providers: We share information with hotels, airlines, transport companies, professional guides, and other partners who are essential to delivering the services you have booked.
Government and Regulatory Authorities: We may disclose your information to entities like the Uganda Wildlife Authority (for permits like gorilla tracking), immigration authorities, or other national bodies as required by law.
Payment Processors: To securely process your payments.
International Transfers: As we operate tours in Uganda, Rwanda, Kenya, and Tanzania, your data may be transferred to and processed in these countries. We will ensure that any such transfer complies with the Data Protection and Privacy Act, 2019, and that your data is protected to a comparable standard.

6. Data Security

We are committed to protecting your data. We have implemented appropriate technical and organizational security measures to prevent your personal data from being accidentally lost, used, altered, disclosed, or accessed in an unauthorized way. We limit access to your personal data to those employees and partners who have a business need to know.

7. Data Retention

We will only retain your personal data for as long as is necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

8. Your Rights

Under the Data Protection and Privacy Act, 2019, you have the following rights regarding your personal data:

The right to access: You can request a copy of the personal data we hold about you.
The right to rectification: You can request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
The right to erasure: You can ask us to delete your personal data, under certain conditions.
The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions, particularly for direct marketing.
The right to withdraw consent: If we are relying on your consent to process your data, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the details below.

9. Children’s Privacy

We do not knowingly collect personal data from children under the age of 18 without the consent of a parent or guardian. If you believe we have collected information from a child without consent, please contact us immediately.

10. Cookies

Our website uses “cookies” to enhance your experience. Cookies are small files placed on your device that help us analyze web traffic and user behavior. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, or if you wish to exercise any of your rights, please contact us at:

Adventrip Uganda

Address: PLOT 6 Portal Road / 19 Hill road, HMJ Building, 2nd FLOOR Entebbe
Email: info@adventripuganda.com
Phone: +256 393 000813

Privacy Policy